Refund policy
Every piece is made in small numbers by hand. We would rather you keep something you chose well than send back something you did not. This policy is written to be read before you buy.
Cancelling an order
You may cancel any order at no charge before it is dispatched. Write to hello@ashandglint.com with your order number. If the order has not left us, we cancel it and refund the full amount to your original payment method within 7 working days. We do not charge a cancellation fee.
Once a piece has been dispatched, the order cannot be cancelled. It can be returned under the terms below.
If you change your mind
Write to us within 48 hours of delivery at hello@ashandglint.com with your order number, telling us whether you would like an exchange or store credit. We will send you a return authorisation and an address.
The piece must reach us within 10 days of that authorisation, and must arrive:
- unworn, unaltered and undamaged
- in its original box, with the disclosure card
- with the hygiene tag on earrings still attached and unbroken
Once it arrives we inspect it. If it passes, you may choose either:
- an exchange for another piece of equal or higher value, paying the difference where there is one, or
- store credit for the full price you paid. Store credit does not expire and can be used across more than one order.
One exchange or credit per order. Return shipping for a change of mind is at your cost, and we recommend an insured, trackable service. We do not offer cash or card refunds for a change of mind.
If something is wrong with the piece
If your piece arrives damaged, is not the piece you ordered, is faulty, or does not match how it was described and photographed on this site, write to hello@ashandglint.com within 7 days of delivery with your order number and photographs.
We arrange and pay for the return. You choose a replacement or a full refund. Refunds are made to your original payment method within 7 to 10 working days of the piece reaching us, and you will have written confirmation on the day we issue it. Your bank may take a further 3 to 5 working days to show it.
If we deliver later than the window stated in our Shipping Policy, for reasons within our control, the same applies.
Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020.
On natural stones
Our carnelian, chrysoprase, lapis lazuli and pink chalcedony are natural and untreated. No stone is dyed, stabilised, glass-filled or simulated, and every treatment we do use is named on the disclosure card that ships with the piece.
Because the stones are natural, colour, tone, banding and inclusions vary from piece to piece and will not match a photograph exactly. This is inherent to the material and is not a fault. It is the reason we photograph and disclose the way we do.
What we cannot take back
- Pieces returned worn, altered, resized or damaged after delivery
- Earrings whose hygiene tag has been removed or broken
- Pieces returned without the box or card
- Custom, engraved or made-to-order pieces
- Pieces marked final sale at the time of purchase
- Anything reaching us after the 10-day window without prior agreement
This list does not apply where a piece is faulty, wrongly sent or not as described. Those are covered above regardless.
Repair and replating
Black rhodium plate wears with time on high-contact surfaces. We repair and replate our own pieces as a chargeable service for as long as we are able to. Write to hello@ashandglint.com and we will quote before any work begins.
Contact and grievances
Auressa Global Trading LLP 604, Jyotirmay CHS Ltd., Vasant Kunj, Thane 400601, Maharashtra, India hello@ashandglint.com · +91 8369377232 · Monday to Friday, 10:00 to 18:00 IST
Grievance Officer: Raj Bhardwaj, hello@ashandglint.com. We acknowledge every complaint within 48 hours and resolve it within 30 days, as required under the Consumer Protection (E-Commerce) Rules, 2020.